Return & Exchange Questions
We want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help. Below you will find answers to common questions about our return and exchange process.
How do I start a return?
To initiate a return, please visit our Returns Center at cheapsixpm.com. You will need your order number and email address. Follow the step-by-step instructions to generate a return authorization and a prepaid shipping label.
What is your return policy?
We offer a hassle-free return policy for most items within a specified period from the date of delivery. Items must be in their original, unworn condition, with all original tags and packaging. Some exclusions may apply, such as for final sale items or select products.
How long does it take to process a return?
Once we receive your return at our warehouse, please allow several business days for processing. You will receive an email notification once the return has been completed. Refunds will be issued to your original method of payment.
Can I exchange an item?
We currently do not offer direct exchanges. To exchange an item for a different size or color, please return the original item for a refund and place a new order for the desired item on our main site.
What if I received a damaged or incorrect item?
If you receive a damaged, defective, or incorrect item, please contact our Customer Service team immediately through the Returns Center at cheapsixpm.com. We will provide a prepaid return label and expedite a replacement or refund upon receipt.
Are there any return shipping fees?
We provide a prepaid return shipping label for most returns. Please see the return instructions in the Returns Center for specific details regarding any potential fees.
When will I receive my refund?
After your return is processed, refunds are typically issued within a certain number of billing cycles, depending on your financial institution. You will receive a confirmation email once the refund has been initiated.
What items are not returnable?
Certain items, such as those marked “Final Sale,” may not be eligible for return. For hygiene reasons, some products cannot be returned unless defective. Please review the product details at the time of purchase for specific return eligibility.
Can I return items purchased from a third-party seller?
Items sold and shipped by third-party sellers may have different return policies and procedures. Please check the seller’s policy listed on the product page and contact the seller directly for assistance.
How do I check my return status?
You can track the status of your return at any time by visiting the Returns Center at cheapsixpm.com and using your return authorization number.
What if I am returning an international order?
Different procedures may apply for orders shipped outside the primary service region. Please initiate your return through the Returns Center for specific instructions and potential fees.
Where can I find more help?
For any questions not covered here, please access our comprehensive Help Center through the main website or visit the Returns Center at cheapsixpm.com to get in touch with our support team.
We aim to make your return experience as simple and straightforward as possible. Thank you for shopping with us.